As a nationally recognized and registered non-profit organization with the privilege and service of self-regulation, the CPCA accepts the responsibility of protecting the public as we promote and support competency in clinical counselling and psychotherapy

The CPCA maintains two Standing Committees to provide an ethical process of reviewing all complaints received in writing. The National Registrar or Executive Director in Head Office is the administrative channel through which the Complaints and Discipline Committees correspond and carry out their respective functions. The National Registrar or Executive Director does not make decisions or determinations involving professional standards matters but advises on required and appropriate procedures. This coordination involves communicating with all the people involved in a disciplinary matter, rendering necessary assistance to the parties, providing required forms, and sending and receiving all correspondence and notices. 
At the first stage, the Complaints Committee is charged with the preliminary evaluation and assessment of whether a complaint should be dismissed because it is not within the jurisdiction of the CPCA, or whether it merits further action. 
At the second stage, where the matter is referred to the Discipline Committee, this committee has the jurisdiction to conduct a hearing to determine if the Respondent is guilty of conduct as set out in the complaint and to if guilty, to discipline the Respondent. The Discipline Committee is familiar with the principles of due process and ensures that it is followed in hearings. In addition to ensuring due process in any disciplinary matter, the Discipline Committee serves the important function of disciplining and educating offenders. 
 To submit a complaint, please follow the steps below:
1.FillFill out the CPCA Complaint Form
2.Refer  Refer to the CPCA Code of Ethics and CPCA Standards of Practice to indicate the ethical breach being referenced in the complaint
3.PrintOnce the form is filled out on your computer, print the form
4.SignSign the form at the bottom of page 2 and 5.  Ensure your signature is wtinessed and have witness also sign in the designatated places
5.AddAdd all relevant information or documentation that support the complaint
6.ScanScan the Complaint Form and all documents with a printer/photocopier
7.EmailEmail to


CPCA-Complaints-Disciplinary-Process-Flowchart- 08-17-2023


The CPCA has an established regulatory framework for its members that is built on the foundations of competency and compliance in both registration and discipline to support best practice by registrants and the protection of the public.  

The following are essential components of the CPCA Regulatory Framework: 

  1. Verified academic and experiential requirements to enter the profession
  2. Qualifying examination on counselling core competencies, code of ethics and standards of practice required to practice in the profession
  3. Confirmed completion and submission of mandatory annual requirements in continuing education and clinical supervision for maintaining and expanding competence in the practice of the profession
  4. Maintenance of current liability insurance and clear criminal record and vulnerable sector checks required to remain in the profession
  5. Advanced training specific to providing clinical supervision supporting best practice in the profession 
  6. Voluntary compliance with comprehensive complaints and discipline process for the practice of the profession

Mission Statement

Working together to promote and support
competency in clinical counselling & psychotherapy.